Privacy Policy
Look Up Hong Kong ("we", "our", "us") is committed to protecting your privacy. This privacy policy (this “Policy”) outlines our practices regarding the collection, use, processing and disclosure of your information when you visit our website www.lookup.hk ("website") or otherwise interact with us in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO"). By using our website or interacting with us, you agree to the collection, use, processing and disclosure of your information in accordance with this Policy.
1. Collection of Personal Data
We collect personal data from you when you interact with us, such as when you:
• Register for our events or programs
• Subscribe to our newsletters
• Make a donation
• Volunteer with us
• Contact us for information or support
2. Type of Personal Data
The types of personal data we collect include but are not limited to the following:
• Your name, salutation, and gender
• Your contact information, including your telephone number, and email address
• Donation records, including transaction history, payment records, and bank account details
• Other records, including feedback or responses from our surveys, and other administrative records
If the data requested by us is not provided, we may be unable to provide (or continue to provide) products or services to you.
2. Use of Personal Data
The personal data we collect may be used for the following purposes:
• To process your registration or donation
• To communicate with you regarding our activities, events, and services
• To manage and improve our programs and services
• To comply with legal and regulatory requirements
• For identification and verification purposes
• For our daily operation and management
• To protect our rights, property, or safety
• To handle your request or enquiries
• For any other purposes to which you may from time to time agree
• To fulfill any other purposes directly related to those stated above
3. Disclosure of Personal Data
We do not sell, trade, or otherwise transfer your personal data to outside parties except as described below:
• To affiliates within our group, or assignees or transferees of our business
• To trusted third parties (such as our agents, donors, banks, partners, service providers) who assist us in operating our website, conducting our business, or providing services to you, so long as those parties agree to keep this information confidential
• To any person or regulators to whom we are under an obligation to disclose the information to in order to comply with legal obligations or to protect our rights, property, or safety
4. Data Security
We implement a variety of security measures to maintain the safety of your personal data. Your personal data is stored in secure networks and is only accessible by a limited number of persons who have special access rights to such systems.
5. Links to Other Websites
Our website may contain links to other websites that we do not operate. We advise you to review the privacy policy of every website you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of third-party websites or services.
6. Access and Correction of Personal Data
You have the right to request access to and correction of your personal data held by us. If you wish to access or correct your personal data, please contact us at: privacy@lookup.hk
7. Changes to this Policy
We may update this Policy from time to time. Any changes will be posted on this page with an updated revision date.
8. Contact Us
If you have any questions about this Policy, please contact us at Look Up Hong Kong, hello@ lookup.hk